Social Media Advisor

Dallas, TX 75287

Post Date: 03/28/2018 Job ID: 35817020 Industry: Call Center Pay Rate: $10.75/hour

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InStaff is currently ramping up a major client in the Far North Dallas area near Dallas Parkway and Frankfort. This position provides Customer Service on Social Media for various customers seeking assistance through the website. Many of the clients are major Fortune 500 companies that you've heard of before. The positions are full-time with multiple start times throughout the day, to include 1st, 2nd and 3rd shifts. This brand new, bright and cheerful work environment is sure to impress! The company atmosphere and culture is similar to Facebook, with a relaxed vibe, casual dress, restaurant on premises, recreation and relaxation zones! Bring your headphones and dress casual! Parking is free and easy.

Job Title:

SOCIAL MEDIA Customer Service Agent

Job Type:

Full Time

Location:

Dallas, TX 75287

Order#

35817020

Days/Hours:

Shifts starting in the morning, afternoon and evening

Pay Range:

$10.75 per hr.

Job Description of the Social Media Customer Service Agent:

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.

General Job Duties of the Social Media Customer Service Agent:

  • Effectively and accurately engage with customer service inquiries via social media

  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

  • Provide exceptional service to all internal and external customers

  • Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach

  • Utilize correct tools to efficiently manage a number of often concurrent activities

  • Provide thought leadership and insights to improving the process of reaching customers

  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

  • Review and approve posts from advisors

  • Assist in escalation process (when required)

  • Train new team members on client voice and best practices for responses

  • Encourage advisors in their current role and assist in continued professional development planning

  • Analyze and report on data regarding posts

  • Approve timesheets for each team member weekly

Job Requirements of the Social Media Customer Service Agent:

  • 1+ years experience in retail or sales related profession

  • Knowledge and use of social platforms

  • Computer navigation and typing proficiency

  • Strong reading comprehension and written communication skills

  • Position related experience 1+ year experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

  • Successful pass a drug screen and background check

Benefits of the Social Media Customer Service Agent:

  • Weekly pay

  • Direct Deposit

  • Longevity and holiday pay

  • 401K plan

  • Medical, dental, vision, and life insurance available for employee and family

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