Bilingual Japanese - Chat Agent Customer Service

Dallas, TX 75287

Posted: 04/11/2019 Industry: Call Center Job Number: 35874775

InStaff is searching for bilingual talent!

InStaff is currently ramping up a major client in the Far North Dallas area near Dallas Parkway and Frankfort. This position provides Customer Service on Social Media for various customers seeking assistance through the website. Many of the clients are major Fortune 500 companies that you've heard of before. The positions are full-time with multiple start times throughout the day, to include 1st, 2nd and 3rd shifts. This brand new, bright and cheerful work environment is sure to impress! The company atmosphere and culture is similar to Facebook, with a relaxed vibe, casual dress, restaurant on premises, recreation and relaxation zones! Bring your headphones and dress casual! Parking is free and easy. If interested please contact the InStaff Dallas Branch at 214-905-9477 to speak with a Staffing Supervisor.

Job Title:

Bilingual Japanese - Chat Agent Customer Service

Job Type:

Full Time

Location:

Dallas, TX 75287

Order#

35874775

Days/Hours:

Shifts starting in the morning, afternoon and evening

Pay Range:

$15 - $18 hourly

Job Description of the Bilingual Japanese - Chat Agent Customer Service

Responsible for social media customer service on Twitter and Facebook pages as well as other social platforms. To be successful you must have a passion for customer service and written communications. In addition to these duties, the Team Lead will be responsible for quality control of responses, team training and development, analytics/reporting and timesheet approval.

General Job Duties of the Bilingual Japanese - Chat Agent Customer Service :

  • Effectively and accurately engage with customer service inquiries via social media

  • Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required

  • Provide exceptional service to all internal and external customers

  • Adhere and contribute to defining processes that produce best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach

  • Utilize correct tools to efficiently manage a number of often concurrent activities

  • Provide thought leadership and insights to improving the process of reaching customers

  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction

  • Review and approve posts from advisors

  • Assist in escalation process (when required)

  • Train new team members on client voice and best practices for responses

  • Encourage advisors in their current role and assist in continued professional development planning

  • Analyze and report on data regarding posts

  • Approve timesheets for each team member weekly

Job Requirements of theBilingual Japanese - Chat Agent Customer Service:

  • 1+ years experience in retail or sales related profession

  • Knowledge and use of social platforms

  • Computer navigation and typing proficiency

  • Strong reading comprehension and written communication skills

  • Position related experience 1+ year experience with social platforms (forums, Facebook, twitter etc.) at a personal/professional level

  • Successful pass a drug screen and background check

Benefits for the Bilingual Japanese - Chat Agent Customer Service:

  • Weekly pay

  • Direct Deposit

  • Longevity and holiday pay

  • 401K plan

  • Medical, dental, vision, and life insurance available for employee and family

To Apply for this job:

  1. Click the Apply Online button on this page.

  2. If you are not currently registered with InStaff click the "I need to register" link to register with InStaff and stage yourself as a candidate on this job.

  3. If you ARE registered with InStaff click the "I have a username and password and want to log in" link to stage yourself as a candidate on this job.

After completing the Online Application as a new applicant, please come to the Dallas InStaff office any morning, Mon-Fri at 9:00 to interview.

InStaff

1342 Inwood Road

Dallas, TX 75247

To learn more about our services, visit www.instaff.com and search all of our open jobs https://instaffjobs.bgstaffing.com/

Resume submissions to our jobs with limited, incorrect or no contact information unfortunately cannot be considered. Submitted resumes and applications remain in our database for consideration for other current and future openings.

InStaff, a Brand of BG Staffing, Inc. (NYSE American: BGSF), is a nationwide leader in light industrial staffing. We provide temporary workers primarily to call centers, distribution and logistics customers needing a flexible workforce. To learn more about our services, visit www.instaff.com.
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